Frequently asked questions

No, they don’t have to.
With your sign-up stand, customers can join and use your loyalty card on the web, with nothing to download.

Their card lives in Apple Wallet or Google Wallet, and they can find it in the Fydl web app too.

And yet nearly 9 customers in 10 install the app of their own accord within the month — because that is where all their cards sit together.

In short: no app is needed, but it quickly becomes a habit.

No, you don’t have to.
But it is strongly recommended: the stand makes signing up effortless, with nothing to download.

The result: 75% more engaged customers, on average.

Without a stand, there is nothing on the counter pointing to your card, and you have to ask every customer to download the app.

In the shop — the sign-up stand:
1 — The customer scans the QR code on the stand
2 — They enter their phone number (nothing to download)
3 — You scan their QR code: your card appears on their phone there and then

From anywhere — your sign-up link:
1 — You share your link (story, bio, website, and so on)
2 — The customer enters their phone number
3 — They get your loyalty card, to open online or in the app

Yes!
Fydl builds your customer list on its own, from the moment a customer takes your loyalty card.

From the “Customers” button on the home screen you can see, for each of them: contact details, points balance, and more.

It is included, with no cap on how many customers you have.

1. Scanning the QR code
The customer shows you their QR code, in the app or online, and you scan it from your Fydl app.

2. The NFC tag
The customer taps their phone on your NFC tag and one point is added automatically.

Bonus: from your customer list
In the Customers tab you can find any customer and add points by hand, as long as they are already on your list.